A question about evening classes. A campus tour confirmation. A request for help finishing an application. These are the kinds of replies an admissions team wants when it …
When a class starts with empty seats, the school still has instructors to pay and facilities to maintain. Meanwhile, staff may be spending hours transferring information between systems …
Assessing counselor workload means looking beyond appointments and calls. It also means counting the work required to record notes, check application ownership, prepare contact lists, and coordinate handoffs. …
A prospective student fills out a form at 8:42 p.m. Admissions sees it the next morning. Someone calls around noon. There is no answer, so the lead gets …
A lead comes in through a website form. Another arrives from a paid campaign. A third comes from an education portal. One recruiter adds notes to a spreadsheet. …
A prospective student requests information on Monday. They receive an email that afternoon. A recruiter calls Tuesday. Another message arrives Thursday, but it repeats information the student already …
