A question about evening classes. A campus tour confirmation. A request for help finishing an application. These are the kinds of replies an admissions team wants when it …
When a class starts with empty seats, the school still has instructors to pay and facilities to maintain. Meanwhile, staff may be spending hours transferring information between systems …
A student information system (SIS) is software for maintaining the records a school needs to administer a student’s education: enrollment, schedules, attendance, grades, academic progress and related financial …
Assessing counselor workload means looking beyond appointments and calls. It also means counting the work required to record notes, check application ownership, prepare contact lists, and coordinate handoffs. …
A lead comes in through a website form. Another arrives from a paid campaign. A third comes from an education portal. One recruiter adds notes to a spreadsheet. …
A prospective student texts admissions in the morning. Later that day, they reply to an email. The next afternoon, they speak with a recruiter by phone. Three conversations …
